EMA Global Assistance SDN BHD Vacancies Case Coordinator

EMA Global Assistance SDN BHD is looking for new potential candidates to fill in for Case Coordinator position. If you currently looking for new healthcare job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Job Description

The Case Coordinator is primarily responsible for coordinating and arranging transport plans 

for patients through liaising with various stakeholders, such as the patient's family members, 

doctors, hospitals and the aviation teams. The Case Coordinator is expected to facilitate 

smooth execution of a case by performing a range of operational and administrative duties.

• Work 12-hour shifts (Day/Night) and fulfil a minimum of 48 hours a week

• Handle requests for assistance (phone calls and emails)

• Be the first point of contact for our clients who require medical or travel assistance

• Be responsible for your allocated cases within the working hours and be responsible 

for the continuation or completion of the service delivery

• Send out quotations

• Able to coordinate and access medical claims, report analysis and offer 

recommendation on eligibility of claim 

• Able to perform case management duties

• Coordinate and oversee aeromedical transport cases independently from start to end

• Carry out administrative and research tasks as directed

• Work closely with other departments and partners on daily operationally matters

• Be part of our 24/7 medical operations team

Requirements

• Applications with relevant experience would be an added advantage 

• Ability to work in a fast-paced environment

• Excellent command of spoken and written English

• Ability to communicate effectively in Mandarin and/or Cantonese or Thai would be an added 

advantage

• Minimum SPM or Equivalent

• Ability to commit shift work

We regret only shortlisted candidates will be notified.

Company Overview

Established in 1995, EMA Global is a medical assistance company operated by industry veterans and top health professionals.

We provide medical evacuation and repatriation, and pride ourselves on our world-class bedside to bedside transportation services.

EMA Global is fully accredited by EURAMI, a top independent European organisation that assesses operating standards of medical service providers that utilise rotary wing jets for transporting patients in need of medical assistance.

When it comes to medical personnel, every member of our staff is handpicked with a focus on excellent track records , experience and professionalism. To keep them up-to-date, we perform rigorous recurrent training and frequent familiarisation assessments.

Through our industry partners and our own network of alliances, EMA Global is equipped to provide worldwide medical assistance to our clients 24/7.  Working with fully accredited industry partners across the globe, we are able to reach you wherever you are, to assist you with whatever medical needs you may have.

How To Apply

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