MiCare Sdn Bhd (a member of Zuellig Pharma Group) Vacancies Executive, Customer Service (GL Assessment - Insurance)

MiCare Sdn Bhd (a member of Zuellig Pharma Group) is looking for new potential candidates to fill in for Executive, Customer Service (GL Assessment - Insurance) position. If you currently looking for new healthcare job opportunities and qualified with the job desc, feel free to apply this job.

Job Description


  • Assess the Admission / Discharge case accordance to the Insurance’s policy terms and conditions.
  • Ensure all the documents received are complete with info that required for Guarantee Letter (GL) issuance.
  • Issue GL for the requests coming in via E-fax, dedicated e-mail from client and phone calls.
  • Follow up with hospital on documents (breakdown bill, dosage of medication…etc) / reports for those incomplete documents cases.
  • Calling hospital to confirm received on the Outpatient (OP) GL.
  • Follow up with the sender if the documents received were incomplete.
  • Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to clientele.
  • Responding to email enquiry received pertaining to admission / discharge.


  • Diploma/Degree holders in Medical Science/Nursing/Medicine/Healthcare or any relevant qualification.
  • Candidate with 2 to 3 years working experience in Third Party Administration (TPA) / Insurance Industry (H&S) / Healthcare industry.
  • Candidate with knowledge in GHS / handling GL issuance is added advantage.
  • Good communication skills.
  • Good computer skills and meticulous with details.
  • Must be able to read and write English & Bahasa Malaysia due to clientele portfolio.
  • Has a pleasant disposition and clear intonation over the telephone.
  • Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
  • Must be able to on shift (it's 24hours GL department).
  • Posses own transport.

This position will be based in Bukit Jelutong, Shah Alam.

Attractive employees benefits and remuneration package will be offered to successful candidates.

Salary range from RM1,800 to RM2,500 (shift allowance will be provided) based on years of experience and background.

Candidates are required to apply online and only shortlisted for interview will be contacted.

Company Overview

MiCare Group, a member of Zuellig Pharma Group was incorporated with the objective to help corporations, insurance companies and employers to control escalating costs of healthcare and at the same time promote health management through various health promotion programs and health education. We believe that the extensive resources of Zuellig Pharma will complement our core TPA services for insurers and employers and will position us for further expansion into other services to improve patient outcomes while managing the rising cost of healthcare.  With the support of our parent company, MiCare aims to expand our range of services to clients in Malaysia as well as regionally across Asia.
MiCare Group has a membership size of more than 10 million members. We manage and administer medical claims for 50 insurers in the region serving more than 6,500 corporate clients with more than 5000 panel hospitals, clinics & pharmacy.
MiCare has developed the first ever System in-built Medical- Knowledge Based Administrative System in Asia to achieve cost containment not compromising on the quality of healthcare provided. Our tie-up with Academy of Family Physician has also enhanced this position.

How To Apply

If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream hospital job in Selangor.
Apply Online

SUPPORT HospitalKini.com

Join HospitalKini social media group right now !!
Get the latest healtcare jobs information directly from your fav social media, either Twitter / Facebook