SRG Asia Pacific Sdn. Bhd. Vacancies MEDICAL ADVISOR NURSE

SRG Asia Pacific Sdn. Bhd. is looking for new potential candidates to fill in for MEDICAL ADVISOR | NURSE position. If you currently looking for new healthcare job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

POSITION SUMMARY:

Within IFCN Telesales Team itself, this role is required to have consistent communication & discussion
with the telesales team whenever required and to provide relevant nutrition related advice to the
internal & external consumers. Represent the company (client) as subject matter expert in the areas of
nutrition related topics and respond/ handle consumers’ queries to build consumers’ trust & confidence
level towards the brand. Externally, this role may require keeping in touch with IFCN CCSC Manager &
IFCN Digital Performance Marketing Manager - to maintain relationship and gather latest update on
company promotion, and medical / product knowledge, key messages and as well as the company goal/
focus.
DUTIES AND RESPONSIBILITIES:
  • Develop and implement basic materials such as FAQs on possible question from the end
  • user/consumer related to nutrition concern on child growth & development.
  • To share consumers insights/feedback on product (if any) with relevant stakeholder which can
  • potentially help to improve consumer experience with the brand.
  • Consult consumers’ that registered/interested with Enfamama A+ app as part of the campaign ‘free
  • nutrition advice & tips’ service.
  • Should be able to build rapport & consult where necessary with client & engage them on meetings/
  • conversations.
  • To ensure medical competency and consistency at all time when providing medical advice to the
  • consumers.
  • Work closely with the relevant stakeholders on Nutritional claims permissible by local health authority.
  • Help and collaborates with cross functional team (CRM, CCSC & other support functions) in the
  • execution of basic and comprehensive medical related info.
  • Build and maintain a close relationship with new, potential or existing consumers.
  • Display superior consumer service and support by attending to consumers’ needs.
  • Ensure to support the strategic objectives of the company.
  • Keep abreast with market changing conditions and product to ensure that all activities reflect the
  • actual needs of the target audience and maintain highest level of quality.
  • Maintain strong relationships with internal/external diverse functional departments
  • Well versed with WHO code, local health Minister Nutrition's policies for marketing of infant formulas,
  • Singapore & Brunei Code of ethics
REQUIREMENTS
  • Diploma or Degree in Nursing.
  • State Registered Nurse preferably with 3 years of working experience in paediatric department.
  • Valid Annual Practising Certificate (APC).
  • Experience in the nutritional products or infant product to the healthcare professionals will be an
  • advantage.
  • High initiative, must be a team player and process good inter-personal skills
  • Excellent verbal communication and written skill, self-confidence and has friendly personality.
  • Customer service centric and possess good interpersonal and communication skills both written and
  • spoken with the ability to interact with people at all levels.
  • Ability to speak in Mandarin is an added advantage.
  • Good understandings for the Malaysian Code of Ethics on the marketing and sales of infant formulas
  • and the regulatory landscape of Malaysia, Singapore and Brunei.
Results Driven, Persistence, Go Getter, Time Management, Matured, People Management,
Professional. If you have what it takes, APPLY NOW

Company Overview

SRG ASIA PACIFIC , Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG Asia Pacific has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
ABOUT SRG
  • Pionerred in Business Process Management with 18 Years of Experience in the industry
  • Specialist in Customer Interaction Management (CIM)
  • Backed by large conglomerate with shareholding in entertainment, telco, property and many other companies
  • Transformation towards IR 4.0 with future proofed technology ie: Artificial Intelligence, Robotic Process Automation and Analytics
  • Handling an average 600K customer interactions monthly
  • Managing average 5K Emails monthly
  • Multilingual capability
  • Backed by Genesys state of the art PBX/AXD
  • OMNI channels customer experience delivery
  • ISO Certified 9001 : 2015
  • Ministry of Finance (MOF) certified
  • MSC Status Company
  • Multiple Language capabilities. 
  • Multiple Industry awards winner in Customer Experience Excellence and Awarded as BEST MALAYSIA EMPLOYEE BRAND Award in 2019

How To Apply

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