Zuellig Pharma Sdn Bhd Vacancies Patient Care Consultant(qualified NURSE)
Zuellig Pharma Sdn Bhd is looking for new potential candidates to fill in for Patient Care Consultant(qualified NURSE) position. If you currently looking for new healthcare job opportunities and qualified with the job desc, feel free to apply this job.
Job Description
Health Educator Role
- Tele-health & off-site visiting role (from time to time)
- Both office & outreach working environment (may require some travelling)
- Regular business hours
- Training will be provided
Overall Purpose of the position:
PatientCare Program Consultants work within the PatientCare team to provide motivational and health related information and/or supportive care to patients enrolled into our support programs. You are expected to optimise the time patients engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.
Responsibilities: Health Education and Outreach Support
- Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
- Making of scheduled outbound calls to enrolled patients and from time to time and answering of inbound calls and attend to FAQ-related enquiries.
- Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data.
- Ensure that all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
- Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
- Preparing of periodic or ad hoc program reports.
- Proactively sharing of information among team members to enhance existing services to patients.
- Deliver any other duties as assigned by the Operations Manager including, but not limited to:
Assist with the coordination of performance reports
Assist with the coordination of service templates and operations procedures, as required
On-call during non-operation hours or weekends, as and when required.
Job Requirement
- Diploma in nursing or related medical / science or community nursing / support background is an advantage
- Healthcare and community support services is highly desirable
- Healthcare staff with 1-2 years working experience
- Must Read and Write English. Able to speak a second language in Mandarin and/or Bahasa Malaysia
- Good interpersonal and communication skills, listening skills and demonstrate ability to motivate patients.
- Must be patient, caring and possess strong empathy characteristics.
- Good computer skills to perform data entry on customised computerised software.
The successful candidates will receive an attractive remuneration package, including contractual bonus and medical & hospitalization benefits.
Please apply online/write/fax in with a detailed resume stating your current and expected salaries and contact telephone numbers together with a non-returnable photograph to the following address :
The Head of Human Resources
(Ref:PCC-012020)
Zuellig Pharma Sdn Bhd (4013-D)
No. 15 Persiaran Pasak Bumi
Seksyen U8, Perindustrian Bukit Jelutong
40150 Shah Alam
Selangor Darul Ehsan
Fax: 03-7859 1950
Applications will be treated with the strictest confidence. Only shortlisted candidates will be notified.
Company Overview
Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.
The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.
With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.
Please write to us to express your interest or you may submit your job application on-line.
Product & Services
Core Business: Distribution of pharmaceutical and healthcare products
- Importation (administration only)
- Receiving and Warehousing
- Inventory Management
- Sales Order processing
- Credit management
- Invoicing
- Pick & pack and delivery to customers
- Debt collection
- Retail Sales Force & Marketing
- Management information (via ZipOnline) and IT Tools (eg. AsiaRx)
- Registration Support
- HR Services
- Accounting Services
- Repackaging & Labelling
- Mailing Services
- Office Space at Branch Offices
- Field Force Management System (FFMS)
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
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